Shipping policy

International Shipping

Unfortunately, COPAN Diagnostics online storefront only ships products within the United States of America and all its territories, including, without limitation, the District of Columbia and Puerto Rico. 

For customers wishing to place an order in Canada and LATAM, please contact customer support at CustomerServiceUS@copangroup.com.

For all other international orders, contact COPAN group at CustomerServiceUS@copangroup.com.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at CustomerServiceUS@copangroup.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please read our full return policy page here for more details. 

In the event that your order arrives damaged in any way, please email us as soon as possible at CustomerServiceUS@copangroup.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Shipments; Delivery; Title and Risk of Loss.

We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packing, shipping, and delivery of your order.
Title and risk of loss pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

If you have any further questions, please don't hesitate to contact us at CustomerServiceUS@copangroup.com.